This amazing fact uncovered by WBC (one of the big four Australian Banks) was revealed by one of their bank tellers whilst we were doing some banking on behalf of one of our Mandurah bookkeeping clients

One wonders how much money was spent by their marketing department to learn that customers actually want to be treated like real people by, wait for it, real people.

Our clients know that their book-keeper is only a phone call or an email away.

Maybe we are the only small business owners in and around Mandurah, Dudley Park, and Coodanup that object to calling large companies and have a computerised voice telling them to press this number for that service, or that number for another option

You may be unfortunate enough to find “Lara” answering your enquiry when you contact a certain mobile phone company. Lara seems not only to have a hearing problem, but also lacks any understanding even when you tell “her” that you just want to pay your phone bill

Our bookkeeping company, like many small business owners in and around Greenfields, Erskine, Pinjarra and Meadow Springs fully appreciate that the best way to win customers and to keep customers is with Real Customer Service. That means that the customer should be treated as a special person who has individual needs, and feelings.

Our Mandurah bookeeping service has been looking after loyal clients for many years. Those clients understand the benefits of outsourcing their book keeping. Those clients know that their book-keeper is only a phone call or an email away.

Our Mandurah, Coodanup, Erskine, Pinjarra and Meadow Springs bookkeeping clients understand that sometimes things don’t always go to plan, and they may have an emergency situation and need to call on us, as their bookkeepers, to get them some reports in a hurry, or find a missing invoice, or even track down the warranty certificate for some of their office equipment.

Congratulations go to the “think tank” and marketing department of WBC!! They’ve finally realised that individual people make up their client base. That small business owners like to be treated with courtesy and respect by large money-hungry corporations who have seen their shareholders and their profits being more important than their customers

Maybe, just maybe, it’s just a marketing wheeze that WBC are only paying lip service to. Here’s an open invitation to the GM of WBC to talk to us about what customer service is really all about

Is “Off-site bookkeeping” the same as “Mobile Bookeeping”?

Whether you use MYOB / Quickbooks, or you need Software Training for your small business in and around Mandurah, Dudley Park, Coodanup, Greenfields, Erskine, Pinjarra and Meadow Springs, Australia, we are here to help. Contact our Mandurah team of mobile book-keepers now

When looking for bookkeeping services in Mandurah, you may decide to do an internet search for “Mandurah bookkeeping”

Others may look for “book keeping services in Mandurah”, or even “Bookkeeper Mandurah” as well as “Book-keeping” or “book-keeper”

Then there’s those people that are never quite sure if there’s only one “k” in bookeeping, or would you search for “bookeeper”?

You could do a search for “book keeper” in Mandurah

Either way, you’ve come to the right website, because our team of mobile bookkeepers will either come to your premises and work on-site at your offices / business that may be located in Mandurah or surrounding suburbs, or we can collect all the documentation and take it away to work at our premises. This is often referred to as “off-site” bookkeeping

Is “Off-site” bookkeeping the same as “Mobile Bookeeping”?
There are a number of bookeeping services that will only work at their premises. These bookkeepers tend to be inflexible and demand that their clients drop ff the paperwork at the bookkeeper’s premises

That may not always be convenient for a small business owner, and that’s why so many businesses in and around Mandurah choose our mobile travelling bookkeeping services, because our Mandurah bookkeepers will find the solution that works best for you and your business

Whether you use MYOB / Quickbooks, or you need Software Training for your small business in and around Mandurah, Dudley Park, Coodanup, Greenfields, Erskine, Pinjarra and Meadow Springs, Australia, we are here to help. Contact our Mandurah team of mobile book-keepers now